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Cancellation and Rescheduling Policy For Surgical Procedures

CANCELLATION AND RESCHEDULING POLICY FOR CONSULTATIONS/OFFICE APPOINTMENTS/BOTOX

Some primary surgical consultations may be complimentary, as long as you do not reschedule and arrive on time. We do, however, require a debit/credit card on file for $250 retainer to hold complimentary appointments. If you no show or late reschedule you will be charged $250 non-refundable fee. Other appointments may require a $250 non-refundable payment at time of booking. We understand emergencies do arise, and therefore ask for 2 business days’ notice if you must reschedule or cancel, to avoid being charged $250.

CANCELLATION AND RESCHEDULING POLICY FOR SURGICAL PROCEDURES

We understand that a situation may arise that could force you to postpone your surgery. Please understand that such changes affect not only your surgeon, but other staff and patients as well. The doctor's time as well as that of the operating room staff is a limited commodity and we request your courtesy and concern.

If you need to cancel your surgery or in-office procedure more than 7 business days prior to your surgery, you are entitled to a refund of 50% of your payment, and you forfeit your $500 scheduling retainer. Should you find it necessary to cancel your surgery or in-office procedure, for ANY reason including positive pregnancy test, 7 business days or less before surgery, you will be entitled to a refund of 20% of your payment, and forfeit all of your $500 deposit.

In accordance with AAAASF Policy, a pregnancy test must be performed the morning of surgery. Should this test be positive, surgery will NOT be performed and you will be given the option to: 1) Reschedule pending a negative pregnancy test or clearance in writing from an OB/GYN for $250 rescheduling fee. 2) Cancel surgery in accordance with Refund Policy above.

If you need to reschedule your surgery for any reason the following applies: Fourteen (14) or more days before your surgery, you will be charged a $250 rescheduling fee. Less than fourteen (14) business days is treated as a cancellation per above stated policy.

Out of respect to other patients, there will be a late fee of $250 for every 15 minutes you are late for surgery. We also reserve the right to move up/down or adjust surgical and/or arrival time, postpone/reschedule, or cancel your surgery, without recourse.

If the surgeon chooses to cancel your surgery for safety or compliance concerns at any point (excluding pregnancy or your failure to obtain pre-operative clearance), you will forfeit your non-refundable $500 booking retainer. We will, however, return your surgery fees.

By scheduling an appointment and/or surgical procedure and voluntarily providing credit/debit card for $250 retainer, I acknowledge I have read and understand the Bancroft Feldman Plastic Surgery cancellation and rescheduling policies. As such, I waive my right to dispute charges made to my credit/debit account in accordance with the policies covered in this agreement.


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KL, Humble, TX

"Everyone was so welcoming and confidient in Dr. Feldman’s work. The staff was also very helpful and prompt with any questions I had. The office and OR looked very professional and classy, very modern. The price was great but Dr Feldman and his staff sealed the deal. This was my first and last breast augmentation consultation."

GC, Houston, TX

"I loved the staff at Bancroft Feldman. You guys made me feel welcomed and Jeannette was the best. Always friendly and wanting to help as much as she could. Dr. Feldman was respectful and very professional at his work. I ultimately selected you to do my Breast Augmentation because of the special you guys had for the summer and not needing to go to the hospital for surgery."

 

LG, Houston, TX

"I'm unable to think of a better word to describe the result of my breast augmentation result than "perfect". I'm literally IN LOVE with the outcome. I have named my left breast Sonya and my right breast Sally because, now, they actually look like beautiful sisters instead of EXTREMELY distant cousins...

The entire staff was incredibly amazing, knowledgeable, patient, and polite. Each staff member took EXTRA care to make sure I was comfortable and well taken care of. Everyone went ABOVE and BEYOND by always politely greeting me upon my entrance into the waiting area and the patient room, providing adequate amount of pain medicine - specifically the generic brand to cut cost, slightly numbing my hand with topical wipe to prevent sharp pain upon I V placement, answering any and all questions, and making specially arrangements to accommodate schedule changes.  

Upon entry to the surgical room, the nurses and the anesthesiologist provided EXCELLENT bedside manner with added humor, comfort, and positive personalities. The anesthesiologist even added medicine to my I V to help with my skin condition. ALSO, someone even made sure the pillow my feet were placed on was warm. OMG! AHHHHHHH-MAZING! 

Moreover, my breast are healing wonderfully. The office reverberates a youthful and inviting vibe and the staff seems like a tight-knit family that works well together. I returned Dr. Feldman's missed call last week just to say thank you; to him and all of his perfectly picked staff. Due to being the TOP breast surgeon in Houston, I understand he is busy so I figured I'd shoot a quick e-mail. 

Thank you EVERYONE for making my breast augmentation TOTALLY AWESOME in all aspects."